HOLY is exploding in growth, emerging as Europe’s fastest-growing consumer brand. Now our IT infrastructure has to sprint just as fast. As our IT Operations Manager, you'll professionalize how we manage devices, access, security, and compliance. You'll own the systems that keep 130+ people productive and secure, building an auditable, scalable IT backbone that supports our next phase of growth.

This isn't about keeping the lights on. It's about building the foundation for a company scaling for operational excellence—without losing our speed.

Responsibilities:

• IT Infrastructure & Hardware Management: Own meeting-room audio-visual (AV), Wi-Fi, and telephones at the temple; transition to owned hardware; maintain inventory/pricing/contract docs and manage returns (e.g., 100+ devices).
• Onboarding & Access Management: Set up new colleagues with hardware, SIM cards, and account access; ensure secure provisioning and deprovisioning of software and systems.
• Cybersecurity & Compliance: Implement IT security standards (password policies, device encryption, MFA), ensure compliance with relevant regulations, and reduce risks from unmanaged devices.
• Vendor & Provider Relations: Manage relationships with Topi, Deeploi, Grover, 1&1, and other IT service providers to streamline procurement and support. Serve as the primary point of contact for all vendor inquiries, especially during org audits.
• IT Helpdesk & Governance: Primary contact for troubleshooting to minimize downtime for on-site and remote teams; document and enforce IT security/onboarding/offboarding policies with an auditable compliance log (e.g., ticketing system with approval workflow for access and data provisioning)
• Scalability Projects: Build processes and systems to support HOLY’s scale-up phase (128+ people, +20 new hires), preparing for future infrastructure growth. (e.g Quarterly backup & restore, Phishing-resistant MFA on SSO, MDM baselines, enhanced Office Security Systems, etc.)

• Technical Proficiency: Solid understanding of IT systems, hardware procurement, device management tools (MDM), and troubleshooting across platforms.
• Process Orientation: You build scalable systems and document workflows. You think in systems, not one-off fixes.
• Security Mindset: You understand IT risks, proactively implement security practices, and ensure compliance with regulatory requirements.
• Problem-Solving: You diagnose and resolve technical issues quickly, with minimal hand-holding.
• Collaboration & Communication: You explain IT processes clearly to non-technical colleagues. You're a partner, not a gatekeeper.
• Adaptability: You're comfortable with change in a fast-scaling company. You improve processes proactively, not reactively.
• Ownership Mentality: You take responsibility for IT infrastructure. You ensure smooth operations without constant oversight.
• Language Proficiency: Fluency in English and German is a must. You are able to communicate business needs effectively in both languages.
• Location: Berlin

In today's job market, A-players have many options to choose from. As part of our offer, we prioritise providing a productive working environment and opportunities for growth. In addition to competitive compensation, including company shares, you can expect:

• A successful and growing company: Join a company that has been growing profitable and quickly for the last 36+ months and have just raised a series B, while many other e-commerce companies are struggling.
• Huge impact: Enjoy huge impact to shape HOLY’s internationalisation in a top market.
• Awesome team: Join an awesome team of colleagues who are ambitious, funny, down-to-earth, and authentic. Get to know us and see for yourself!
• Top product: Marketing is important, but a good product is essential. Our differentiated soft drinks have won over customers. Check out our reviews.io reviews or contact us for free samples.
• Startup culture: Join a startup culture that values flat hierarchies, fast pace, and personal development. With us, you can make a real impact.
• Perfect setup: Enjoy a perfect setup that includes all the requirements of a modern employer, such as a central office in Berlin Prenzlauerberg, flexible working hours, and much more.
• Competitive comp. + equity: Join us at a pivotal stage of hypergrowth. We offer a strong salary and meaningful equity—giving you the chance to share in our current success and benefit from the massive upside as we scale.
• How we support your growth: flexible hours, 28 vacation days, 30 work-from-abroad days, €1,500 learning budget, Urban Sports Club membership, public transport subsidy, and biannual 360° feedback tied to your compensation.

Find out more about HOLY and our team on our careers page.

We’re growing fast—and we’re ready for you to start as soon as possible. That said, we’re also patient enough to wait for the right person. Quality beats speed. 

1. Intro Call: A 30-minute screening with Kylie, our Workplace Manager. You’ll talk about HOLY, the role, your experience, and whether our expectations align. 
2. Hiring Manager Interview: You’ll meet Alan, our Sr. Talent Development Manager, to go deeper on your background, ambitions, and how you’d drive our IT growth at HOLY.
3. Case Study & Team Day: If the first interviews goes well, we'll send you a short case study. With that, we will invite you to visit our Berlin HQ to discuss your case study with Alan and Moritz, our Director of Operations. You'll also get the chance to meet your peers to get a feel for the team and culture.
4. Offer & Decision: If everything aligns, we’ll make you an offer and look forward to strengthening IT at HOLY together. 

The full process typically takes 2–3 weeks

If you have any questions or feedback, please send an email to jobs@weareholy.com.